Frequently Asked Questions

Inventory Disclaimer

Products are offered on a limited quantity basis at exceptional pricing. Customers will be notified in a timely fashion if an item is out of stock.

Note

"Closeout" products purchased are "final sales" and cannot be returned.

Shipping Policy

We use USPS, FEDEX and UPS as our carriers, you will see your shipping cost before you sending payment to us. We will choose the best shipping method base on your order items.

Return Policy

We do offer ONE (1) month return policy on any DEFECTIVE merchandise; Buyer has to contact us for a RMA (Return Merchandise Authorization) number before returning the DEFECTIVE merchandise. No returns will be accepted without authorization. We will only accept returns in its original packaging and condition. Freight charges for all returns to us will be the responsibility of the customers. No refund on shipping cost. Claims for shortages or damages must be reported within 48 hours of the order receipt.

Warranty Information

Privacy Policy

L2 Computer International Inc. is committed to your privacy. The information we collect is to allow us to fulfill your order and communicate with you. Any information collected on the site is used solely by L2 Computer International Inc. and will not be distributed or sold to outside sources. We do not share personal information with any third parties.

Common Questions

When will my order ship?

Normally, your order will be shipped out from our commercial location in New York, United States by UPS or USPS within one or two business days. For some of the iPhone/iPad repair parts or special orders, it may be shipped directly from HK/China by DHL or UPS. It will take about 4-7 business days for delivery based on the locations you are in.

What is your minimum order requirement?

There is no minimum order requirement within our website. For wholesale orders within New York State, we require you to download and fill out the tax exempt form before we can waive the tax charge on your order. Unlike other wholesale vendors who require you to order minimum quantities on certain items, we have no restriction on quantities you would like to order.

Do you sell only to wholesalers and distributors?

No, we sell to everyone including consumers, wholesalers, and retailers. We don't have minimum requirement on any order. Your VIP discount level is changing based on the total order volume with us, the more you order, the more you will save. We also offer manual Purchase Order for special VIP customers so that they can have even better discounts on their orders.

Can I cancel my order?

If your order has not been sent out, it is possible. Typically, you can cancel your order within 24 hours. Should you cancel your order after it has been processed and shipped, you will be charged the shipping cost. In order to provide better service and price, your support to us is very important.

If we did not address your questions or concerns, please contact us at sales@L2ComputerInc.com